Reporting issues with the IDE plugin

Overview:

This article describes how to enable advanced logging in the Upsource IDE plugin. This log serves as a starting point for investigating most issues, including:

• "Test connection failed"
• "Timeout error"
• "Upsource request error"

Steps:

1. Go to Help -> Debug Log Settings in your IDE.
2. Put the following lines in the dialog that opened:
3. #com.jetbrains.upsource 
4. io.socket
5. Reproduce your issue.
6. Go to Help -> Show log in Explorer (Finder).
7. Copy all idea.log files and send them to Upsource Support Team by creating a ticket through customer portal or by filing an issue in the issue tracker.