Reporting issues with the IDE plugin


This article describes how to enable advanced logging in the Upsource IDE plugin. This log serves as a starting point for investigating most issues, including:

  • "Test connection failed"
  • "Timeout error"
  • "Upsource request error"



  1. Go to Help -> Debug Log Settings in your IDE.
  2. Put the following lines in the dialog that opened:
  3. #com.jetbrains.upsource 
  4. io.socket
  5. Reproduce your issue.
  6. Go to Help -> Show log in Explorer (Finder).
  7. Copy all idea.log files and send them to Upsource Support Team by creating a ticket through customer portal or by filing an issue in the issue tracker.
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