Reporting issues with the IDE plugin Follow
This article describes how to enable advanced logging in the Upsource IDE plugin. This log serves as a starting point for investigating most issues, including:
- "Test connection failed"
- "Timeout error"
- "Upsource request error"
- Go to Help -> Debug Log Settings in your IDE.
- Put the following lines in the dialog that opened:
- Reproduce your issue.
- Go to Help -> Show log in Explorer (Finder).
- Copy all idea.log files and send them to Upsource Support Team by creating a ticket through customer portal or by filing an issue in the issue tracker.
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