Error Starting UpSource 2.5


- I have a test installation with version 2.5 on a windows 7 machine
- I can ping the host name WIN-XY123 (no fully quallyfied but for testing only)
- when starting the service I get the error below in the log.

Any ideas?

[2015-11-18 21:44:15,890]  DEBUG - om.jetbrains.bundle.BundleMain - Failed to start JetBrains Upsource 2.5 due to unexpected exception: null
 at java.util.Hashtable.put(
 at java.util.Properties.setProperty(
 at com.jetbrains.bundle.BundledBuildTimePropertyProvider.addToServiceProperties(
 at com.jetbrains.bundle.ServicesConfiguration.getServiceConfiguration(
 at com.jetbrains.bundle.Services.getServiceStatusUrl(
 at com.jetbrains.bundle.Services.<init>(
 at com.jetbrains.bundle.Services.createServices(
 at com.jetbrains.bundle.BundleMain.configure(
 at com.jetbrains.bundle.BundleMain.start(
 at com.jetbrains.bundle.BundleMain.start(
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(
 at java.lang.reflect.Method.invoke(
 at com.jetbrains.bundle.bootstrap.Bundle$EntryPointProvider$1.invoke(
 at com.sun.proxy.$Proxy0.start(Unknown Source)
 at com.jetbrains.bundle.bootstrap.Bundle.start(
 at com.jetbrains.launcher.AppProxy$
 at com.jetbrains.launcher.AppProxy$
 at java.util.concurrent.ThreadPoolExecutor.runWorker(
 at java.util.concurrent.ThreadPoolExecutor$


Hi Arthur,

Could you please attach the entire contents from logs folder form Upsource home directory?

Thanks in advance.


Thank you.

It's an ugly bug that is not fixed yet -

Please install Upsource to a folder without spaces in the name, e.g. C:\Upsource

Please let me know if it helps.


The problem persists. I attached the new log.


Well, could you please stop Upsource, uninstall Upsource service and try to start it via `upsource.bat start` command.

Please attach logs folders after that one more time.

Thanks for your patience.


That's what I initially did but it's always the same error. I tried with the service that it runs with System Account vs. Administrator when running from command line.



Could please clarify the full order of steps you have done? It seems that some of the Upsource services/processes weren't stopped correctly before the next run.

Also could you please do the following:

1. Stop Upsource
2. Uninstall Upsopurce service
3. Check that all Upsource related java processes are not running (might be done with process explorer
4. Delete data and conf folders inside Upsource home directory
5. Start Upsource. Just with upsource.bat start

Please let me know about the results.


I got me a new VM and started by installing to C:\Upsource. Upsource starts now. So it looks like you said this was a problem with service and moving the installation folder.



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